Can I count on speaking with someone locally when I call you?
Yes! When you call Group Health Cooperative of Eau Claire, you will ALWAYS talk to a real person. We’re so focused on providing great service to our members that we often answer in less than five seconds! Great customer service doesn’t stop at answering the phone quickly. In fact, 95% of our members have their questions answered during their initial call.
May I see a list of your providers?
The 2023 State of Wisconsin Employee Group Health Insurance Program Provider Listing will show you all of the providers guaranteed to be available to you throughout 2023. To see the most recent provider directory, including providers that have been added since the It’s Your Choice Open Enrollment, please see our full provider directory. For any questions regarding our network or providers, please call Member Services at (715) 552-4300 or (888) 203-7770.
Will our health care still be covered if we live outside the Cooperative's service area?
Only emergency and urgent care visits are covered outside of the Cooperative provider network. Any follow-up care resulting from these visits requires you to utilize a provider within our network. Click here to see our service area.
Where can I get all of the materials and information for my benefits through the Department of Employee Trust Funds?
For a full description of everything available to you through ETF, please visit their website.
Can I get dental coverage through my health plan?
No. Dental coverage is now a uniform benefit available through Delta Dental. Visit the Employee Trust Fund’s website to learn more about your dental benefits and how to enroll in a plan.
Are Over-the-Counter COVID-19 Tests Covered?
Effective January 15, 2022, members can purchase over-the-counter COVID-19 diagnostic test kits at no cost to you. Coverage limits and exclusions apply. See Over-the-Counter COVID-19 Test Coverage for additional details and resources.
Where to submit questions?
ETF Contact Form - Click to Log into your member acccount